Inbox · NextChatAi

All 9

New

Human

Resolved

Farhan Karim

My order hasn't arrived yet 😤

Human

Sumaiya Noor

Do you have the black tote?

Lamia Begum

Is the red crossbody available?

14m

New

Tania Akter

Okay confirmed! Thank you 😊

22m

Done

Mahbub Rahman

Can I get 2 brown satchels?

35m

Rezwan Jahan

Please deliver ASAP!

Done

Sadia Ahmed

Do you deliver outside Dhaka?

Nusrat Khan

What colors does the tote come in?

Rafique Islam

Can I change my delivery address?

Human

Farhan Karim

via Facebook Messenger · 3 orders · customer since Mar 2025

Create Order

Resolve

Today

Hi! I ordered 2 brown satchels 5 days ago — order #1039. It still hasn't arrived. Can you check?

10:14 AM

AI replied

Hi Farhan! I can see your order #1039 — 2 Brown Satchels placed on May 14. It's currently with the courier and should arrive today or tomorrow. I'll flag it for you right away! 🙏

That's what you said yesterday too. This is really frustrating 😤 I need those bags for an event this weekend!

10:17 AM

10:19 AM

Rina … (you)

Hi Farhan, I'm so sorry about this — I completely understand your frustration. Let me personally call the courier right now and get a confirmed delivery time for you. Give me 10 minutes!

Okay, I appreciate that. Thank you for handling it personally.

10:21 AM

📦 Order #1039

Brown Satchel × 2৳3,200

Delivery৳80

Total৳3,280

In Transit Placed May 14

10:22 AM

Farhan Karim

Customer since March 2025

Repeat buyerCODDhaka

Contact Info

Facebook

fb.com/farhan.k

Location

Mirpur, Dhaka

First contact

Mar 12, 2025

Stats

Orders

৳7.4k

Total spend

Order History

#1039 In Transit

Brown Satchel × 2

৳3,280 · May 14

#1021 Fulfilled

Black Tote Bag × 1

৳1,280 · Apr 3

#1008 Fulfilled

Red Crossbody × 1

৳2,840 · Mar 18

Agent Note